Legal

Please click on the links below to view the relevant information...

Privacy Policy
Delivery Policy
Refund / Return Policy
Cancellation Policy
Safety Warning
Company Information

Privacy Policy

The following statement explains our policy regarding the personal information we collect about you.

1. Statement of intent
2. Information on visitors
3. What is a cookie?
4. Submitting personal information
5. Access to your personal information
6. Users 16 and under
7. How to find and control your cookies
8. How do you know which sites use cookies ?
9. How to see your cookie code ?
10. Storage of your Financial Information

1. Statement of intent

From time to time, you may be asked to submit personal information about yourself (e.g. name and email address etc) in order to receive or use services on our website. By entering your details in the fields requested, you enable our company to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. Our services are designed to give you the information that you want to receive. We will act in accordance with current legislation and aim to meet current Internet best practice. [Top]

2. Information on visitors

During the course of any visit to our site, the pages you see, along with something called a cookie, may be downloaded to your computer (see point 3 for more on this). Most, if not all, websites do this, because cookies allow the website publisher to do useful things like find out whether the computer (and probably its user) has visited the site before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit. Any information that is supplied by cookies can help us to provide you with a better service and assists us to analyse the profile of our visitors. Both the cookies and the embedded code provide non-personal statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. We use this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. If you wish to reject any cookie, you can use the process set out below in point 7. [Top]

3. What is a cookie?

When you enter a site your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flows. Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user. NB: Even if you haven't set your computer to reject cookies you can still browse our site anonymously.[Top]

4. Use and storage of your personal information

When you supply any personal information to us we have legal obligations towards you in the way we deal with that data. We must collect the information fairly, that is, we must explain how we will use it and tell you if we want to pass the information on to anyone else. In general, any information you provide to us will only be used by us. It will never be supplied to anyone outside our company without first obtaining your consent, unless we are obliged or permitted by law to disclose it. Also, if you post or send offensive or inappropriate content anywhere on our site or otherwise engage in any disruptive behaviour on our site, and we consider such behaviour to be serious and/or repeated, we can use whatever information that is available to it about you to stop such behaviour. This may include informing relevant third parties such as your employer, school or e-mail provider about the content and your behaviour. We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met or you no longer wish to continue your registration with us. For safety reasons, however, we may store messaging transcript data (including message content, member names, times and dates) arising from the use of our site for a period of six months. Where personal information is held for people who are not yet registered but who have taken part in our services, that information will be held only as long as necessary to ensure that the service is run smoothly. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998. If you are notified on our site that your information may be used to allow the us to contact you for "service administration purposes", this means that we may contact you for a number of purposes related to the service you have signed up for. For example, we may wish to provide you with password reminders or notify you that the particular service has been suspended for maintenance. We will not contact you for promotional purposes, such as notifying you of improvements to the service or new services on our site unless you specifically agree to be contacted for such purposes at the time you submit your information on the site, or at a later time if you sign up specifically to receive such promotional information. [Top]

5. Access to your personal information

You have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. (We, as most companies do, charge £10 for information requests.) Please address requests to the Data Protection Officer, ECS Limited, Unit 5, Fleethall Rd, Purdeys Ind Est, Rochford, Essex. SS4 1NF [Top]

6. Users 16 and under

If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to our website. Users without this consent are not allowed to provide us with personal information. [Top]

7. How to find and control your cookies

If you're using Netscape 6.0:
On your Task Bar, click: 1. Edit, then 2. Preferences 3. Click on Advanced 4. Click on Cookies
If you're using Internet Explorer 6.0: 1. Choose Tools, then 2. Internet Options 3. Click the Privacy Tab 4. Click on Custom Level 5. Click on the 'Advanced' button 6. Check the 'override automatic cookie handing' box and select Accept, Block or Prompt for action as appropriate.
If you're using Internet Explorer 5.0 or 5.5: 1. Choose Tools, then 2. Internet Options 3. Click the Security tab 4. Click on Custom Level 5. Scroll down to the sixth option to see how cookies are handled by IE5 and change to Accept, Disable, or Prompt for action as appropriate.
If you're using Internet Explorer 4.0: 1. Choose View, then 2. Internet Options 3. Click the Advanced tab 4. Scroll down to the yellow exclamation icon under Security and choose one of the three options to regulate your use of cookies.
In Internet Explorer 3.0: You can View, Options, Advanced, then click on the button that says Warn before Accepting Cookies.
If you're using Netscape Communicator 4.0: On your Task Bar, click: 1. Edit, then 2. Preferences 3. Click on Advanced 4. Set your options in the box that says Cookies. [Top]

8. How do you know which of the sites you've visited use cookies?

If you're using Netscape 6.0: On your Task Bar, click: 1. Edit, then 2. Preferences 3. Click on Advanced 4. Click on Cookies 5. Click the View Cookies button
If you're using Internet Explorer 5.0 or 6.0: 1. Choose Tools, then 2. Internet Options 3. Click the General tab 4. Click Settings 5. View Files
If you're using Internet Explorer 4.0: On your Task Bar, click: 1. View, then 2. Internet Options 3. Under the tab General (the default tab) click 4. Settings 5. View Files.
Internet Explorer 3.0: On your Task Bar, click: 1. View 2. Options 3. Advanced 4. View Files.
Netscape Communicator 4.0: Netscape bundles all cookies into one file on your hard drive. You'll need to find the file, which it calls Cookie.txt on Windows machines. [Top]

9. How to see your cookie code

Just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie. [Top]

10. Storage of your Financial Information

We do not store credit card information collected on our site. This information is always requested on a purchase by purchase basis and it is used to process your order only. [Top]

Pricing

All prices shown on this Website and Zen-Cart include VAT at the current UK rate.

Delivery Policy

Items are usually despatched within 1 business day. All products ordered by 4.00.pm (GMT) Mon-Fri are normally despatched out same day.

UK orders charged at £2.99 per shipment (Order as much as you like), this will be added at check-out, all orders are posted by "Royal Mail 1st Class Recorded Delivery" service.

European and Rest of World orders charged at £9.99 per shipment (Order as must as you like), this will be added at check-out, all orders are posted by "Royal Mail International Signed For" service.

Delivery Schedule

UK delivery.................. 1-3 working days
Europe ....................... 3-7 working days
USA/Rest of the world.. 7-10 working days

(All above are estimates given by Royal Mail)

Refund / Return Policy

Our Guarantee

Our products all come with a full 28-Day Guarantee from date of purchase.

If within this period you find any of our products to be faulty, please contact us directly by phone/e-mail prior to returning it to us, so that we can arrange to send you a replacement part.

All our Electronic Cigarette Atomisers and Rechargeable Lithium-ion Batteries are made to the latest technical specifications and to the highest quality standards, but are functional devices that may fail or degrade over a period of time, especially if in constant use.

Electric Cigarette Atomizers natural lifespan is around 28-60 days and an Electronic Cigarette Lithium-ion batteries expected lifespan is 2-3 months. Both these items can last considerably longer if you handle and use your Electronic Cigarette with care.

The above does not affect your statutory rights.

Cancellation Policy

Cancellation Policy and Rights

a. You have the right to cancel this order within seven working days beginning the day after the day on which you receive the goods.

b. If you wish to cancel this contract you must indicate this in writing or another durable medium such as letter, fax, email (provide addresses/email addresses/fax details by which to cancel) within the cancellation period.

c. You (the consumer) have a statutory duty to take reasonable care of the goods while in your possession.

d. You (the consumer) must arrange for the safe return of goods to ECS Limited, the cost of which is to be born by you, failing which ECS Limited will recover the goods, the cost of which will be deducted from any refund due to you.

e. On the cancellation of a contract the supplier shall reimburse any sum paid by or on behalf of the consumer under or in relation to the contract to the person by whom it was made free of any charge (less any charge made in connection with recovery of the goods) within 30 days of cancellation.

f. Where goods do not conform to the implied terms set out under the Sale of Goods Act 1979 the cost of recovering the goods will be borne by ECS Limited.

The above does not affect your statutory rights.